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Privacy Policy

Privacy Policy 

Effective Date: 18/04/25

Welcome to Hail Taxi. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use the Hail Taxi mobile application (the “App”).

1. Information We Collect

a. Information You Provide

We do not require users to create an account, and we do not collect personally identifiable information for basic app usage.

However, if you choose to use paid customization features, we may collect:

  • Payment information (processed securely via the App Store)

  • Device information to help manage purchases and provide support

b. Automatically Collected Information

When you use the app, we may automatically collect limited technical information, such as:

  • Device type and operating system

  • App version

  • Usage data (e.g., feature usage, error reports)

This data is used to improve app performance and troubleshoot issues.

2. How We Use Your Information

We use your information to:

  • Enable core functionality of the app

  • Deliver paid customization features

  • Improve user experience and performance

  • Respond to support requests

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Third-Party Services

Our app uses third-party services only when necessary (e.g., Apple In-App Purchases). These services may collect limited data in accordance with their own privacy policies.

We recommend reviewing Apple’s privacy policies here: https://www.apple.com/legal/privacy/

4. Data Retention

We retain only the data necessary to provide the app’s functionality and fulfill legal or technical obligations. If no longer needed, your data is securely deleted or anonymized.

5. Your Rights

Depending on your location, you may have the right to:

  • Request access to or deletion of your data

  • Opt-out of data collection for non-essential features

  • Contact us with questions or concerns

To exercise your rights, please contact us at: [Your Support Email]

6. Children’s Privacy

Hail Taxi is not intended for use by children under the age of 13. We do not knowingly collect personal data from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and/or updated in the App Store listing.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
Hail Taxi Support
hailtaxiuk@gmail.com

Frequently Asked

Questions

1. What is Hail Taxi? Hail Taxi is a mobile app that turns your phone into a bright, illuminated sign to help you quickly and easily flag down a black cab—especially in busy or low-visibility areas.

2. How does the app work? Open the app and tap to activate a high-visibility message that displays “HAIL TAXI!” Simply hold up your phone so taxi drivers can see it—no more waving or shouting!

3. Is the app available in my city? Hail Taxi can be used anywhere taxis operate, including major cities like London, New York, and more. It doesn’t depend on GPS or local transport networks.

4. Do I need to create an account? No account is required. Just download the app and you’re good to go!

5. Are there any in-app purchases? Yes, optional customization features—like changing the message text, color, or brightness—are available as paid upgrades. Basic functionality is free but limited

6. Will this guarantee a taxi will stop? While the app increases your visibility and helps taxis see you more clearly, it does not guarantee a driver will stop. Use in a safe location where taxis are allowed to pull over.

7. Can I use the app while walking or driving? We strongly advise against using the app while walking into traffic or driving. Always stay aware of your surroundings and prioritise safety when using the app.

8. Is my data collected or shared? We collect minimal data, and only what’s necessary to run the app and process optional purchases. We never sell your data. See our Privacy Policy for full details.

9. I made a purchase, but it didn’t unlock. What do I do? Try tapping “Restore Purchases” within the app settings. If that doesn’t work, please contact our support team at hailtaxiuk@gmail.com

10. Who can I contact for help or feedback? We’re here to help! Reach out to our support team at hailtaxiuk@gmail.com with any questions, feedback, or technical issues.

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