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Frequently Asked

Questions

1. What is Hail Taxi? Hail Taxi is a mobile app that turns your phone into a bright, illuminated sign to help you quickly and easily flag down a black cab—especially in busy or low-visibility areas.

2. How does the app work? Open the app and tap to activate a high-visibility message that displays “HAIL TAXI!” Simply hold up your phone so taxi drivers can see it—no more waving or shouting!

3. Is the app available in my city? Hail Taxi can be used anywhere taxis operate, including major cities like London, New York, and more. It doesn’t depend on GPS or local transport networks.

4. Do I need to create an account? No account is required. Just download the app and you’re good to go!

5. Are there any in-app purchases? Yes, optional customization features—like changing the message text, color, or brightness—are available as paid upgrades. Basic functionality is free but limited

6. Will this guarantee a taxi will stop? While the app increases your visibility and helps taxis see you more clearly, it does not guarantee a driver will stop. Use in a safe location where taxis are allowed to pull over.

7. Can I use the app while walking or driving? We strongly advise against using the app while walking into traffic or driving. Always stay aware of your surroundings and prioritise safety when using the app.

8. Is my data collected or shared? We collect minimal data, and only what’s necessary to run the app and process optional purchases. We never sell your data. See our Privacy Policy for full details.

9. I made a purchase, but it didn’t unlock. What do I do? Try tapping “Restore Purchases” within the app settings. If that doesn’t work, please contact our support team at hailtaxiuk@gmail.com

10. Who can I contact for help or feedback? We’re here to help! Reach out to our support team at hailtaxiuk@gmail.com with any questions, feedback, or technical issues.

Download on the App Store
Get it on Google Play

© 2025 by PBS.Wales 

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